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leon:handling-requests [2016/11/17 14:33]
rafal [My Handling]
leon:handling-requests [2020/06/18 07:44] (current)
rafal [Handling Requests]
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 ====== Handling Requests ====== ====== Handling Requests ======
-<box tutorial>[[videos:account-configuration:handling-requests|Video Tutorial]]</box>+
  
 This tool allows you to save a lot of time on preparing and sending emails to **handling agents** and/or preparing [[leon:gar|GAR's]] (General Aviation Reports).  This tool allows you to save a lot of time on preparing and sending emails to **handling agents** and/or preparing [[leon:gar|GAR's]] (General Aviation Reports). 
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 <box> **Sending handling requests emails always concerns only the airport to which the email is sent. This airport will be in BOLD letters in table SCHEDULE in Handling Request email** </box>  <box> **Sending handling requests emails always concerns only the airport to which the email is sent. This airport will be in BOLD letters in table SCHEDULE in Handling Request email** </box> 
  
-[{{ :leon:handling-requests:HR with option to connect flight.png?300|Sending Handling Requests email panel}}]+[{{ :leon:handling-requests:HR with LT time.png?200|Handling Requests form - an option of connecting another flight}}]
  
-[{{ :leon:handling-requests:Change of Handling Agent.png?300|Changing a handling agent}}]+[{{ :leon:handling-requests:Change of Handling Agent.png?200|Changing a handling agent - an option to sedn an updated HR form}}]
  
 **Handling Requests** are available from __Handling__ tab in **OPS Checklist** (when you click on the status-dot in Flights List section). **Handling Requests** are available from __Handling__ tab in **OPS Checklist** (when you click on the status-dot in Flights List section).
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 {{:leon:handling-requests:hr-available.png|}} {{:leon:handling-requests:hr-available.png|}}
  
-[{{ :leon:handling-requests:HR history.png?300|Handling Requests history}}]+[{{ :leon:handling-requests:HR history.png?200|Handling Requests history}}]
  
 Clicking on one of the links will open Handling Request email window and also it will give access to HR History. Clicking on one of the links will open Handling Request email window and also it will give access to HR History.
-Handling Request window is fully editable. Let's use LSGG Airport as an example (see screenshot on the right).+Handling Request window is fully editable. Let's use EPWA airport as an example (see screenshot on the right). 
 + 
 +**The date included in the Handling Request email subject is in LT of the airport to which the HR is sent.**
  
 You can see that HR gives you an option to **connect** and **disconnect** flights to schedule in HR email. Suggested flights are matched by the registration of an aircraft. Matching can be done at any stage of the process i.e. if you sent an email with option None (no connection), you can always send an update with the leg connected. You can also disconnect a flight and send an update. You can see that HR gives you an option to **connect** and **disconnect** flights to schedule in HR email. Suggested flights are matched by the registration of an aircraft. Matching can be done at any stage of the process i.e. if you sent an email with option None (no connection), you can always send an update with the leg connected. You can also disconnect a flight and send an update.
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 If you are sending HR to ADEP, Leon will suggest matching 2 flights from before departure time. If you are sending HR to ADES, Leon will suggest matching 2 flights in the future. This includes "Options". If you are sending HR to ADEP, Leon will suggest matching 2 flights from before departure time. If you are sending HR to ADES, Leon will suggest matching 2 flights in the future. This includes "Options".
  
-You also see that when sending HR email to a handling agent at the airport EPWA not only there are **details about the arrival flight** to LSGG, but also **details about the next departure flight** __from__ LSGG+You also see that when sending HR email to a handling agent at the airport EPWA not only there are **details about the arrival flight** to EPWA, but also **details about the next departure flight** __from__ EPWA
  
 **Handling Request SEND button** corresponds now with the tabs in Handling Request message window. This means that apart from word "SEND" there are: **Handling Request SEND button** corresponds now with the tabs in Handling Request message window. This means that apart from word "SEND" there are:
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 It is also possible to attach and send files along with Handling Request email. This file is then visible and accessible in the History Tab. It is also possible to attach and send files along with Handling Request email. This file is then visible and accessible in the History Tab.
  
-Once handling request is sent, the status will change to {{:leon:icons:rqs.png?60|}} and the link will change its status from **LSGG New Request** to **LSGG Show History**.+Once handling request is sent, the status will change to {{:leon:icons:rqs.png?60|}} and the link will change its status from **EPWA New Request** to **EPWA Show History**.
  
 In a situation when a handling agent has to be changed on one of multiple leg trip, **Handling Request** facility will allow to simultaneously send **Update** email to old handler and new request email to a New Handler: In a situation when a handling agent has to be changed on one of multiple leg trip, **Handling Request** facility will allow to simultaneously send **Update** email to old handler and new request email to a New Handler:
  
-  * **CANCELLATION EMAIL**+===== Cancellation email ===== 
  
 In case when one leg of a trip has to be deleted Leon will populate cancellation email ready to be sent. The title of HR email will start with **CNL** and the wording will clearly request the cancellation of HR facilities. In case when one leg of a trip has to be deleted Leon will populate cancellation email ready to be sent. The title of HR email will start with **CNL** and the wording will clearly request the cancellation of HR facilities.
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 As mentioned before, the history of changes is easily accessible from **History** section via Handling Request link. As mentioned before, the history of changes is easily accessible from **History** section via Handling Request link.
  
-If you are sending emails to Handling Agents from external company email account and only want to **update manually** statuses in Leon, Handling Requests panel will automatically update the information to **LSGG Show History** and the status in the history section. All you need to do is to change the status and update the screen.+If you are sending emails to Handling Agents from external company email account and only want to **update manually** statuses in Leon, Handling Requests panel will automatically update the information to **EPWA Show History** and the status in the history section. All you need to do is to change the status and update the screen.
  
  
  
-Clicking on the **LSGG Show History** will display **There are no changes to this flight** message. Clicking on it enables an option to send Handling email with an update.+Clicking on the **EPWA Show History** will display **There are no changes to this flight** message. Clicking on it enables an option to send Handling email with an update.
  
  
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 **Updating Handling Status also updates the Airport Slots to** {{:leon:icons:rqs.png?60|}} **Updating Handling Status also updates the Airport Slots to** {{:leon:icons:rqs.png?60|}}
  
-If one leg is **cancelled** the status will change to {{:leon:icons:znak-zapytania.png?60|}} and **Handling section** will display **LSGG Update** information. Clicking on it will allow to send **Handling request cancellation email**. Once the **cancellation email** was sent, the status will update to {{:leon:icons:rqs.png?60|}}+If one leg is **cancelled** the status will change to {{:leon:icons:znak-zapytania.png?60|}} and **Handling section** will display **EPWA Update** information. Clicking on it will allow to send **Handling request cancellation email**. Once the **cancellation email** was sent, the status will update to {{:leon:icons:rqs.png?60|}}
  
 <box>It is possible to decide if a **cancellation email should be sent or not** (in order to i.e. keep slots booked) by unmarking a handling agent in a HR sheet</box> <box>It is possible to decide if a **cancellation email should be sent or not** (in order to i.e. keep slots booked) by unmarking a handling agent in a HR sheet</box>
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 ---- ----
  
-==== My Handling ==== +===== My Handling =====
- +
-[{{ :leon:handling-requests:MH Guid.png?300|MyHandling GUID location}}]+
  
 **MyHandling** is a different way of sending **handling requests** used by certain airports. **MyHandling** is a different way of sending **handling requests** used by certain airports.
  
-To integrate **Leon** with **MyHandling** facility, existing customers have to follow two easy steps: +**Integration process** with MyHandling software is explained in the [[leon:integrations|Integrations]] section of the Manual.
- +
-      * Contact **MyHandling Support** at contact@myhandling.com in order to obtain the identifier required for integration +
- +
-      * Once the identifier received, go to Settings > Handling Requests, type it in **MyHandling GUID** field located in **Handling Requests** tab and press **Update** button to finish integration.+
  
 Airports using **MyHandling** do not receive standard email to inbox. Instead they use **MyHandling application** that stores every **handling request** sent. Airports using **MyHandling** do not receive standard email to inbox. Instead they use **MyHandling application** that stores every **handling request** sent.
  
-[{{ :leon:handling-requests:New MH request.png?300|MyHandling functionality}}]+[{{ :leon:handling-requests:New MH request.png?200|MyHandling functionality}}]
  
 **Adventages** of this process are: **Adventages** of this process are:
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   * MyHandling in Leon (new) activates only when aircraft finishes one leg and starts another leg of the same trip at the same airport as shown in the example below   * MyHandling in Leon (new) activates only when aircraft finishes one leg and starts another leg of the same trip at the same airport as shown in the example below
  
-[{{ :leon:handling-requests:discontinuity.jpg?300|MyHandling unable to be sent alert}}]+[{{ :leon:handling-requests:discontinuity.jpg?200|MyHandling unable to be sent alert}}]
  
-{{:leon:handling-requests:mH possible.jpg?150|}}+{{:leon:handling-requests:mH possible.jpg|}}
  
  
leon/handling-requests.1479393238.txt.gz · Last modified: 2016/11/17 14:33 by rafal