leon:handling-requests
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leon:handling-requests [2017/10/17 11:25] bartek [Handling Requests] |
leon:handling-requests [2020/06/18 07:44] (current) rafal [Handling Requests] |
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| ====== Handling Requests ====== | ====== Handling Requests ====== | ||
| - | <box tutorial> | + | |
| This tool allows you to save a lot of time on preparing and sending emails to **handling agents** and/or preparing [[leon: | This tool allows you to save a lot of time on preparing and sending emails to **handling agents** and/or preparing [[leon: | ||
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| Clicking on one of the links will open Handling Request email window and also it will give access to HR History. | Clicking on one of the links will open Handling Request email window and also it will give access to HR History. | ||
| Handling Request window is fully editable. Let's use EPWA airport as an example (see screenshot on the right). | Handling Request window is fully editable. Let's use EPWA airport as an example (see screenshot on the right). | ||
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| + | **The date included in the Handling Request email subject is in LT of the airport to which the HR is sent.** | ||
| You can see that HR gives you an option to **connect** and **disconnect** flights to schedule in HR email. Suggested flights are matched by the registration of an aircraft. Matching can be done at any stage of the process i.e. if you sent an email with option None (no connection), | You can see that HR gives you an option to **connect** and **disconnect** flights to schedule in HR email. Suggested flights are matched by the registration of an aircraft. Matching can be done at any stage of the process i.e. if you sent an email with option None (no connection), | ||
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| As mentioned before, the history of changes is easily accessible from **History** section via Handling Request link. | As mentioned before, the history of changes is easily accessible from **History** section via Handling Request link. | ||
| - | If you are sending emails to Handling Agents from external company email account and only want to **update manually** statuses in Leon, Handling Requests panel will automatically update the information to **LSGG Show History** and the status in the history section. All you need to do is to change the status and update the screen. | + | If you are sending emails to Handling Agents from external company email account and only want to **update manually** statuses in Leon, Handling Requests panel will automatically update the information to **EPWA Show History** and the status in the history section. All you need to do is to change the status and update the screen. |
| - | Clicking on the **LSGG Show History** will display **There are no changes to this flight** message. Clicking on it enables an option to send Handling email with an update. | + | Clicking on the **EPWA Show History** will display **There are no changes to this flight** message. Clicking on it enables an option to send Handling email with an update. |
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| **Updating Handling Status also updates the Airport Slots to** {{: | **Updating Handling Status also updates the Airport Slots to** {{: | ||
| - | If one leg is **cancelled** the status will change to {{: | + | If one leg is **cancelled** the status will change to {{: |
| < | < | ||
leon/handling-requests.1508239530.txt.gz · Last modified: 2017/10/17 11:25 by bartek